Front Desk Agents Online Training

Front Desk Agents Online Training

This comprehensive program equips your front desk and customer-facing staff with the tools to excel in their roles. Through interactive sessions and practical examples, participants will develop the confidence and professionalism required in today’s competitive hospitality industry.

Key Learning Outcomes:

• Deliver warm, professional greetings and farewells.
• Manage check-in and check-out procedures efficiently.
• Communicate clearly with guests and colleagues.
• Resolve complaints and challenging situations with empathy.
• Build guest loyalty through exceptional service.

Who Should Attend:

·    Front desk agents.

·    Receptionists.

·    Guest service associates.

·    All hospitality professionals who interact directly with guests.

Training Format:

✔ 100% Online – flexible and accessible.

✔ Interactive modules with real-world case studies.

✔ Practical exercises and customer service role-plays.